Exam Fee and Refund Policies

Your candidate handbook is your guide to understanding all policies related to taking your computer-based exam at a Prometric Testing Center. For your convenience, exam fees and policies related to refunds are posted here.

Changes to Your Scheduled Exam

Cancellation, Rescheduling, Late Arrival, or No Show for Scheduled Exam at Prometric Testing Centers

A candidate who is unable to test as scheduled within a 90-day testing period can reschedule or cancel an examination. Candidates can reschedule by visiting http://prometric.com/pncb or calling Prometric's Candidate Services PNCB Contact Center at 866-496-9748.

Certain fees may apply for rescheduling and cancelling a scheduled examination. The following fees apply to examination candidates who reschedule, cancel, arrive late or do not appear for their scheduled examination:

Cancellation/Reschedule Timeframe	Cancellation/Rescheduling Fee and Action Needed
16 or more days before test date	No fee. Examination must be rescheduled within assigned 90-day testing period.
5 - 15 days before scheduled test date	$25 per cancellation/reschedule. Candidate must contact Prometric's Candidates Services Contact Center. Examination must be rescheduled within assigned 90-day testing period.
Reschedule less than 5 days before test date	$50 per reschedule. Candidate must contact Prometric's Candidates Services Contact Center. Examination must be rescheduled within assigned 90-day testing period.
A) Cancellation less than 5 days before Test date or; B) Fails to appear for a scheduled test; or C) Arrives at the PTC more than fifteen (15) minutes after the scheduled start time for taking the test and is refused admission.	Candidate will not be permitted to reschedule and forfeits all fees paid. Visit PNCB's web site, www.pncb.org, to complete a new examination application. Please call PNCB at 1-888-641-2767 with questions.

Confirm All Changes Through Direct or Web Contact

Candidates who reschedule or cancel by telephone must make and confirm all cancellations/changes through direct contact with Prometric's Candidate Services Contact Center (CSCC) personnel. Leaving a message on voice mail or a recorded message is NOT acceptable means to confirm cancellation or examination date changes. Candidates may also make changes by logging-on to http://prometric.com/pncb.

Late and No-Show Policies

• A candidate who appears more than 15 minutes late for an examination will not be able to sit for the examination and will be considered a no show. The candidate forfeits all fees and will be required to reapply.
• A candidate who fails to schedule an examination or fails to report for a scheduled examination within the assigned 90-day testing period forfeits all fees. The candidate will be required to reapply.
• Reapplication fee applies only if the candidate paid full examination fees within the past 24 months and tested within the past 12 months. If not, full examination fees are due.

Extending Your 90-Day Testing Period

You may extend your testing window one time only. In order to successfully extend your 90-day testing period, please note the following requirements:

• An online application for extension of a 90-day testing period must be completed five (5) business days before expiration of the assigned 90-day testing period.
• An additional registration fee is required for an extension of a testing period.
• Candidates are limited to only one 90-day extension.
• An online extension application completed after expiration of a 90-day testing period will not be honored and no fees will be refunded. The candidate must complete a new examination application.

Withdrawing from the Exam

In order to successfully withdraw from your 90-day testing period, please note the following requirements:

• A withdrawal request must be received at the PNCB sixteen (16) business days before expiration of an assigned 90-day testing period, in order to receive a refund of the examination fee only. The withdrawal request may be emailed to exam@pncb.org. Candidates are responsible for cancelling any testing appointment made with Prometric no less than sixteen (16) days before scheduled test date.
• Withdrawal requests received following expiration of a 90-day testing period will not be honored and no fees will be refunded.
• The candidate must reapply and pay all fees, in order to take the examination in the future.

Exam Fee Policies

• The examination registration fee will not be refunded under any circumstances.
• In order to receive a partial refund, a written request for withdrawal from the examination must be received in the PNCB office sixteen (16) days before termination of your assigned 90-day testing period.
• A non-refundable one time only extension fee is required for an extension of a testing period.
• If an application is not eligible for processing, all fees will be refunded to the applicant.

A candidate forfeits all fees:

• If the candidate fails to schedule an appointment with Prometric within the assigned 90-day testing period,
• If the candidate fails to report for a scheduled examination appointment,
• If the candidate is not able to sit for the examination because of lateness,
• If the candidate wishes to re-schedule an examination but fails to contact Prometric at least five (5) days prior to the scheduled testing session to cancel an appointment,
• If the candidate fails to submit a withdrawal request to the PNCB at least sixteen (16) days before expiration of an assigned 90-day testing period, or
• If the candidate fails to submit an online application for extension to the PNCB five (5) days before expiration of an assigned 90-day testing period.